Minimum Charge / Troubleshooting Fee
Your time is valuable, and so is mine! For this reason, KS Technologies charges a minimum fee for troubleshooting.
For any project or troubleshooting, the minimum time charged is 30 minutes (find the going rate here).
How this works with a Bucket of Hours purchase:
- Troubleshooting time will be deducted from the available hours
- Customers may opt to purchase a Bucket of Hours and roll the minimum charge fee into it
- For example: Bob may choose to purchase 10 prepaid hours at the discounted rate, and KS Technologies will simply deduct the troubleshooting time from the available hours. As a reminder, with Bucket of Hours, there is no minimum amount of time charged, so if 5 minutes of troubleshooting was all it took to identify an issue (or a non-issue), Bob's purchase of 10 hours would still have 9:55 remaining.
- For example: Bob may choose to purchase 10 prepaid hours at the discounted rate, and KS Technologies will simply deduct the troubleshooting time from the available hours. As a reminder, with Bucket of Hours, there is no minimum amount of time charged, so if 5 minutes of troubleshooting was all it took to identify an issue (or a non-issue), Bob's purchase of 10 hours would still have 9:55 remaining.
KS Technologies seeks to honor Christ in everything we do. It is our intention to keep that at the forefront of every communication and potential disagreement.
No comments to display
No comments to display